Hi baze FAQ — Answers to all your questions

To register on hi baze, you'll need an active Bangladeshi mobile number (Grameenphone, Robi, Banglalink, or Airtel), a valid email address, and your National ID (NID) or passport details. Registration Page and can be completed in just 5 minutes.

The minimum age to register on hi baze is 18. No one under 18 may open an account. NID or passport details may be required for age verification. hi baze follows strict age-verification procedures to ensure responsible betting.

No. Under hi baze policy, each person is allowed only one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. To learn more, Terms & Conditions Read more.

Once registered, you can start betting as soon as you make a deposit. Note that KYC verification may be required before your first withdrawal. To make a deposit, Log In and go to the Payment section.

Sign In On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address and a reset link will be sent to you. Use that link to set a new password. The reset link is valid for 15 minutes.

Your hi baze account will be temporarily locked after 5 consecutive incorrect password attempts. It will unlock automatically after 30 minutes. To unlock it sooner, contact us at support@hibaze.com.

Yes. hi baze's On the login page, Mobile OTP login is available. A 6-digit OTP will be sent to your registered number, letting you sign in without a password. Each OTP is single-use and expires within 5 minutes.

hi baze supports login across multiple devices. For your security, you'll receive a notification whenever a sign-in occurs from an unrecognized device. If you spot an unfamiliar device, change your password immediately and notify us at support@hibaze.com.

hi baze supports all major mobile banking methods in Bangladesh: bKash, Nagad, and Rocket. You can also deposit and withdraw using cryptocurrency (USDT, Bitcoin). For bank transfers, please contact our support team.

The minimum deposit on hi baze is just 200 BDT. Top up easily via bKash, Nagad, or Rocket. There are no service charges on deposits — every taka you send goes straight into your account.

hi baze typically processes withdrawals within 15 minutes to 24 hours. bKash and Nagad are the fastest options — most transfers arrive within 15–30 minutes. Your first withdrawal may take a little longer due to KYC verification.

The minimum withdrawal amount on hi baze is ৳500 BDT. KYC verification must be completed before you can make a withdrawal. For details on the maximum daily withdrawal limit, Terms & Conditions View.

Deposits are usually credited within 5–10 minutes. If it takes longer than 30 minutes, take a screenshot of the transaction and email it to support@hibaze.com or reach out via live chat. Having your transaction ID on hand will help us resolve the issue faster.

hi baze offers new members a 100% Welcome Bonus. You'll receive a bonus equal to your first deposit — for example, deposit 1,000 BDT and you'll have 2,000 BDT to start betting with. For full terms and conditions, Bonus Page View.

To withdraw your hi baze bonus, you need to place a certain amount in bets first — this is called the wagering requirement. Typically, you'll need to wager 5–10 times the bonus amount. For specific terms and conditions, Bonus Page or Terms & Conditions View.

Yes. hi baze offers weekly reload bonuses, cashback deals, and extra bonuses during special events for regular members. To see the latest offers, Latest Promotions Visit the page.

In most cases, yes. However, some bonuses may be restricted to specific sports or markets. Each bonus comes with its own terms and conditions — make sure to read them carefully before claiming.

hi baze offers betting on more than 20 sports, including cricket, football, kabaddi, tennis, badminton, and basketball. Cricket is the most popular choice among Bangladeshi bettors — you'll find every IPL, BPL, and World Cup match covered. on the Sports Events page View all.

Live betting means placing bets at real-time odds during an ongoing match. After logging in to hi baze, On the Bets page, Go to the "Live" tab, pick your match, and place your bet. Odds update in real time.

Winnings are credited to your hi baze account automatically as soon as a match ends. Your balance is typically updated within 15–30 minutes of the result being confirmed.

hi baze's on the Betting Tips page Expert analysis and tips are available daily. Match previews and strategies for cricket, football, and more are updated regularly.

If a match is cancelled or abandoned, hi baze generally refunds the original stake for that bet. Rules may vary depending on the market and circumstances. For full details, Terms & Conditions is on the page.

Yes. hi baze uses 256-bit SSL encryption to keep all your data secure. Your personal and financial information is never shared with third parties. For more details, Privacy Policy Read more.

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal on hi baze, you'll need to submit a photo of your NID or passport. This is an international standard to prevent money laundering and keep your account secure.

If you notice any suspicious activity, email support@hibaze.com or contact us via live chat immediately. Our security team will promptly suspend the account. Reset your password and enable 2FA right away.

Absolutely. hi baze is committed to responsible betting. You can set your own deposit limits, betting limits, and self-exclusion preferences. To learn more, Responsible Gaming Visit the page.