Hi Baze's Privacy Policy — Your Data, Your Rights

Welcome to hi baze. This Privacy Policy applies to all members using the hi baze platform. By using our website or mobile app, you are considered to have accepted the terms of this Privacy Policy.

Hi baze operates an online Sports Betting platform for users in Bangladesh. We believe protecting your personal information is our ethical responsibility. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it secure.

This policy applies to the following services:

• Hi baze Website (hibaze.com)
• Hi baze Mobile App (Android & iOS)
• Live Chat & Customer Support Services
• Email and SMS Communications
• All payments and transaction processing

Hi baze only collects information that is genuinely necessary to provide its services. We never collect excessive or unnecessary data.

Hi baze collects information through several methods. We ensure you are fully informed about each one.

• Provided Directly: Information you provide directly during registration, while completing the KYC form, or when speaking with our support team.
• Automatic Collection: Information collected automatically through cookies and analytics tools while you use the platform.
• Payment Gateway: Transaction details received from the payment provider during deposits or withdrawals.
• Third-Party Verification: Verification of information through authorized agencies for identity confirmation during the KYC process.

Hi baze uses collected information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Your information is used for registration, login, password reset, and account verification.
• Identity Verification (KYC): Identity verification is mandatory to prevent underage access and fraudulent use.
• Payment Processing: Financial information is required to process deposits and withdrawals securely.
• Customer Support: Your account information is used to resolve your issues as quickly as possible.
• Fraud Prevention: The anti-fraud system analyzes data to detect suspicious activity.
• Personalized Experience: Your data is used to display sports and markets tailored to your preferences.
• Legal Obligations: Retaining information required to meet the demands of relevant regulatory authorities.

Hi baze never shares your information with advertising networks or sells it to third parties. This is our unwavering policy.

Hi baze never sells or rents your personal information to third parties. However, in limited circumstances, necessary information may be shared with approved partners.

Hi baze uses cookies to improve the platform and make your browsing experience smoother. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: To monitor platform usage — you can disable these if you prefer.
• Marketing Cookies: To display hi baze promotions — under your control.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Hi baze does not retain your data longer than necessary. The retention periods for different types of information are outlined below:

• Account Information: For as long as your account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by financial regulatory law.
• KYC Documents: Up to 5 years after verification is complete.
• Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
• Support Conversations: Up to 2 years after the issue is resolved.

Once the designated retention period ends, data is securely deleted so that no third party can recover it.

As a hi baze member, you have several important rights over your personal information. We respect these rights and fulfill them as promptly as possible.

Hi baze uses industry-leading security technology to protect your data, with our security team active 24/7.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): We recommend enabling 2FA to add an extra layer of security to your account.
• Firewall Protection: An advanced firewall system is in place to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Masking: Sensitive data such as passwords and payment details are always stored in masked form.
• Anti-Fraud Monitoring: Suspicious logins or transactions are automatically detected and blocked.

Hi baze may update this Privacy Policy when necessary. For any significant changes, we will notify you in advance via email or through the platform.

• At least 30 days' notice will be given before any significant changes take effect.
• Each version of the policy will include the date it was last updated.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not accept the changes, you may request to close your account.

If you have any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team is always ready to help.

To request deletion, correction, or export of your data, send an email with "Data Request" as the subject line. Your request will be processed within 30 business days after your identity has been verified.